Privacy Policy — HD77 Game Pakistan Data Protection

1Introduction

When you use the hd77 game platform — whether you are registering an account, depositing PKR via JazzCash or Easypaisa, placing a cricket bet during PSL season, spinning a slot, playing a fish game, or contacting our support team — certain personal data is collected and processed. This Privacy Policy explains what that data is, why we need it, and how we handle it responsibly.

By creating an account on hd77 game and using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, the contact details at the end of this document are the right place to start.

This policy applies to all users of the hd77 game platform, including visitors who browse without registering, players with active accounts, and anyone who contacts HD77 Game through any channel.

2Data We Collect

The categories of personal data we collect depend on how you interact with the platform. Below is a clear breakdown:

2.1 Account Registration Data

When you register on hd77 game, we collect the information you provide during sign-up. This typically includes your full name, date of birth, email address, phone number, and any username or alias you choose. This data is necessary to create and manage your account.

2.2 Identity Verification Data

In certain circumstances — particularly when processing withdrawal requests above a defined threshold or where account security requires it — we may request identity verification. This can include a copy of a national identity document such as your CNIC or passport, and a selfie or photograph for confirmation. This data is used solely for verification purposes and is handled securely.

2.3 Financial and Payment Data

When you make a deposit or request a withdrawal in PKR, we collect data related to that transaction. This includes the payment method used (for example, your JazzCash mobile number, Easypaisa account reference, Raast ID, or bank account details), transaction amounts, timestamps, and reference numbers. We do not store complete card numbers or sensitive authentication credentials for payment methods.

2.4 Device and Technical Data

When you access the hd77 game platform through a browser or the mobile app, technical data is automatically collected. This includes your IP address, device type, operating system version, browser type and version, screen resolution, and general geographic location based on IP. This data is used for platform security, fraud prevention, and improving the user experience for players in Pakistan.

2.5 Usage and Activity Data

We collect data about how you use the platform — which games you play, bet amounts, session durations, navigation patterns, and which features you interact with. This data is used to maintain platform quality, personalise your experience, and identify any unusual activity that may indicate fraud or account compromise.

2.6 Customer Support Data

When you contact HD77 Game support — by email or through the in-platform chat — the contents of that communication are stored. This includes the nature of your query, any account details you share, and the resolution provided. This is retained for quality assurance and to assist with follow-up queries.

3How We Collect Your Data

Data is collected through the following means:

• Directly from you: when you fill in registration fields, submit verification documents, make a deposit or withdrawal request, or contact support.
• Automatically: when you visit or use the platform, technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies.
• From payment processors: when you use JazzCash, Easypaisa, Raast or a bank transfer, transaction confirmation data is received from the relevant payment processor to confirm the deposit or withdrawal status.
• From verification providers: when identity verification is required, third-party verification services may return a confirmed or rejected result along with relevant reference data.

4How We Use Your Data

HD77 Game uses personal data for specific, legitimate purposes. We do not use your data for anything that is not directly connected to operating the platform and serving you as a player. The key uses are:

• Account creation and management: setting up your account, verifying your identity, and enabling you to log in and use all platform features.
• Transaction processing: handling PKR deposits and withdrawals across supported payment methods — JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets.
• Platform security and fraud prevention: monitoring for unusual login behaviour, detecting multiple accounts, preventing payment fraud, and protecting the integrity of game and betting outcomes.
• Regulatory compliance: maintaining records as required by applicable data handling and financial regulations.
• Customer support: responding to queries, resolving disputes, and assisting with account-related issues.
• Platform improvement: analysing usage patterns to fix bugs, improve navigation, optimise game loading on mobile devices in Pakistan, and develop new features.
• Promotions and communications: if you have opted in, sending information about promotions, bonus offers, PSL betting promotions, and platform updates. You can opt out of marketing communications at any time.
• Responsible gaming: identifying patterns that may indicate problematic gambling behaviour and, where appropriate, making self-exclusion or limit tools available.

5Payment Data and PKR Transactions

Because all financial transactions on hd77 game are conducted in Pakistani Rupees (PKR), payment data is handled entirely within the PKR payment ecosystem. This means your JazzCash mobile number, Easypaisa account reference, Raast ID, or bank account details are used strictly for the purpose of processing your requested transaction.

Payment data is shared only with the payment processor relevant to your chosen method — for example, JazzCash or Easypaisa — and only to the extent necessary to complete the transaction. This data is not retained by HD77 Game in a form that could be used to initiate a transaction without your explicit request. We do not store payment credentials on behalf of third parties or use them for any purpose other than the transaction you request.

6Data Sharing

HD77 Game does not sell, rent, or trade your personal data to any third party. Data is shared only in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, participating banks, and card networks receive only the transaction data necessary to process your deposit or withdrawal.
• Identity verification providers: when verification is required, your submitted documents are passed to a trusted verification service. Results are returned to HD77 Game as a pass or fail confirmation.
• Technology and hosting providers: the platform runs on hosted infrastructure. Service providers who support platform operation have access to data only under strict confidentiality terms and solely to provide their contracted service.
• Legal and regulatory requirements: if HD77 Game is required by applicable law or a lawful authority to disclose data, we will comply with that obligation. Where permitted, we will notify you of such a request.

Any third party that receives data from HD77 Game is required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing or any purpose unconnected to the service they are providing to HD77 Game.

7Data Retention

HD77 Game retains personal data for as long as it is necessary for the purposes described in this policy. The general retention principles are:

• Active accounts: data is retained for the full duration that your account remains active on the platform.
• Closed accounts: after an account is closed, core account and transaction records are retained for a defined period to comply with financial record-keeping requirements and to handle any disputes that may arise after closure.
• Support communications: customer support records are retained for a reasonable period following the resolution of a query, to allow for follow-up or escalation if needed.
• Verification documents: identity verification documents are retained only for as long as necessary for the verification purpose and applicable compliance requirements, after which they are securely deleted.
• Marketing preferences: if you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not inadvertently contact you again.

Once data is no longer required and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

8Security Measures

Keeping your data secure is a fundamental part of how HD77 Game operates. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols
• Encrypted storage for sensitive data fields including identity document references
• Access controls that limit which team members can view personal data, based on their role and the specific need
• Regular internal reviews of security practices and access logs
• Two-factor authentication options for player accounts to add a layer of protection at login

While we take all reasonable steps to protect your data, no platform can guarantee absolute security. You also play a part in keeping your account safe — please use a strong, unique password, do not share your login credentials, and contact support immediately if you notice any unauthorised activity on your account.

9Cookies and Tracking Technologies

The hd77 game platform uses cookies and similar technologies to make the platform function correctly, remember your preferences, and understand how players navigate the site. Here is what each type of cookie does:

Most browsers allow you to manage or delete cookies through their settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not function as expected. Clearing cookies will also log you out of your current session.

10Your Rights Over Your Data

As a user of the hd77 game platform, you have the following rights regarding your personal data. To exercise any of these rights, contact HD77 Game support using the details in Section 13.

• Right to access: you can request a summary of the personal data HD77 Game holds about you.
• Right to correction: if any of your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic account details such as your email address or phone number directly within your account settings.
• Right to deletion: you can request deletion of your personal data. We will action this where we are not required by law or legitimate business need to retain specific records. Note that deletion requests for active accounts typically require the account to be closed first.
• Right to restrict processing: in certain circumstances you can ask us to restrict how we use your data, for example while a dispute is being resolved.
• Right to opt out of marketing: you can opt out of marketing emails and promotional communications at any time, either through the unsubscribe link in any email or by contacting support directly.

11Children and Minors

The hd77 game platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or submitted personal data, that account will be closed immediately and the data deleted.

If you are a parent or guardian and believe a minor in your care has created an account on the platform, please contact our support team immediately so we can take the appropriate steps. We take the protection of minors seriously and act on such reports without delay.

12Changes to This Privacy Policy

HD77 Game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or updates to applicable requirements. When material changes are made, the updated date at the top of this page will be revised and players will be notified through the platform.

We encourage you to review this policy periodically so you remain informed about how your data is handled. Continued use of the platform after any update is published constitutes acceptance of the revised policy.

13Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the HD77 Game support team. We take privacy concerns seriously and aim to respond promptly.

[email protected]

You can also visit our FAQ page for quick answers, or review our Terms and Conditions and Responsible Gaming pages for related information.